Money Back Guarantee Policy

At JORNALIS, we are committed to delivering products and services that meet the highest standards of quality and customer satisfaction. If, for any reason, you are not fully satisfied with a purchase from JORNALIS, we offer a comprehensive Money Back Guarantee to ensure your confidence in our offerings.

Eligibility for Money Back Guarantee

You may be eligible for a full refund if:

• The product or service does not match the description provided on JORNALIS.
• The product is defective or damaged upon arrival.
• You have not received the product or service within the specified delivery timeframe.

Process for Requesting a Refund

To initiate a refund request, please follow these steps:

1. Contact JORNALIS customer support at [email protected] within 30 days of receiving the product or service.
2. Provide your order number and a detailed description of the issue.
3. Include any supporting evidence, such as photos or documents, that can assist in verifying your claim.

Refund Processing

Once your refund request is approved, JORNALIS will process your refund within 7-10 business days. The refund will be made to the original payment method used during the purchase.

Exclusions and Limitations

Please note that the JORNALIS Money Back Guarantee does not apply to:

• Custom or personalized products.
• Services that have been fully performed and accepted by the customer.
• Any product or service that has been used extensively or damaged after delivery.

Additional Assistance

If you have any questions or require further assistance, please do not hesitate to contact JORNALIS customer support at [email protected] or call us at (555) 123-4567.

Thank you for choosing JORNALIS. We are dedicated to ensuring a positive experience with our company and products.